“The facilitators are using really creative ways to showcase the content and provoke people to start thinking about the content in ways I didn’t even imagine. There’s a lot of passionate people that all want to make a difference.”

“Truly this training has opened my eyes to appreciating every moment with residents and to see staff members as team members helping on the resident’s journey.”

“It’s been next to a miracle for me. All the things they’re teaching me now I went through not knowing what I was going through. It’s opening my eyes; I wish I had known it years ago.”

“I’ve always been looking for the answer of what to say when my mother is talking and I’ve never known, but after taking the course I finally get it.”

“Our team members are very mindful of the language they’re using and it has improved maybe 80%. I’m not hearing any of the language that you used to associate with long-term care. It’s much softer and more respectful.”

“I was really impressed because I appreciate that they’re not labelling the individual with the disease. It’s just an aspect of their life that has changed and it’s really important that we don’t see it as who they are, that they’re categorized as a ‘dementia resident’ – this is just a different way of living for them. That’s why we’re dropping the medical model and picking up the social model where we can be open with each other as human beings, not a hierarchy of care where there’s the practitioner and a patient.”

“I fully support LIVING the Dementia Journey. It’s probably one of the best things our teams, family members and residents can do. Everybody has a preconceived idea of what dementia is, but there’s so much more to it and if you’re not going through it yourself, you don’t know what to expect day-to-day.”